PCC Specialist
Help create a better patient experience by supporting communication, coordination, scheduling, and administrative workflows for U.S. healthcare practices.
Put the Patient Experience First
HAT Global Partners is seeking a professional, compassionate, and organized PCC Specialist to support patient care coordination for U.S. healthcare practices.
In this role, you will help facilitate clear communication between patients and healthcare teams while supporting scheduling, follow-up, and other administrative processes that help practices deliver an efficient patient experience.
The ideal candidate is an excellent communicator who can interact professionally with patients, remain organized while managing multiple tasks, and handle sensitive information with confidentiality and care.
What You'll Do
- Communicate professionally with patients regarding appointments, scheduling, follow-up, and general coordination needs.
- Assist healthcare practices with patient scheduling and appointment coordination.
- Confirm and communicate appointment information accurately and efficiently.
- Follow up with patients as directed by established practice workflows.
- Assist patients with questions and direct clinical or administrative concerns to the appropriate team member when necessary.
- Maintain accurate records of patient communications, appointments, and coordination activities.
- Coordinate information between patients and internal healthcare support teams.
- Identify and communicate scheduling, communication, or coordination issues that require additional attention.
- Maintain a professional and patient-focused approach during every interaction.
- Protect patient information and follow applicable privacy and confidentiality requirements.
- Complete assigned coordination tasks accurately and within established turnaround times.
What We're Looking For
- Previous experience in patient coordination, healthcare administration, customer service, or a related role is preferred.
- Strong written and verbal English communication skills.
- Excellent interpersonal and customer-service skills.
- Ability to communicate with patients in a professional, respectful, and compassionate manner.
- Strong organization and time-management skills.
- Ability to manage multiple tasks and priorities while maintaining accuracy.
- Comfortable working with healthcare software, scheduling systems, and electronic records.
- Strong attention to detail and ability to follow established workflows.
- Ability to handle sensitive patient information professionally and confidentially.
- Ability to work independently while collaborating effectively with a healthcare support team.
You Will Thrive Here If...
Patient Focused
You genuinely care about creating positive patient interactions and helping people navigate healthcare processes.
Great Communicator
You communicate clearly, professionally, and confidently while adapting to different patient needs.
Highly Organized
You can manage appointments, follow-ups, communications, and multiple priorities without losing track of details.
Dependable
You take ownership of your responsibilities, follow through on commitments, and consistently support the team.
Build Your Career in Healthcare Operations
At HAT Global Partners, your work contributes to the patient experience of healthcare practices across the United States.
As part of our team, you will develop valuable experience in healthcare operations, patient communication, and care coordination while working in a professional and collaborative environment.
Ready to Make an Impact?
Take the next step toward a rewarding career with HAT Global Partners.
Apply Now →